THE PIONEER EXCHANGE

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Beginning Culture Change

Diaries
by maryh
Posted on Mon Sep 19, 2005 at 07:52:24 AM EST

We are at the very beginning of our journey-at the starting gate waitng for the signal so we can be on our way.

I work for a community of Sisters in northeastern PA. The "new"building is almost completed. We will have households of 10 Sisters--3 households per floor-4 floors. Each Sister will have their own living room,bedroom,and full bathroom(a residence). These 10 residences will open up into a common living room,kitchen,dining room and laundry.

The goal is to be in the new building by December,but we have yet to begin the process of change--moving from a medical model to a community model. There is alot of rumor and speculation from staff because administration is also changing and information is slow in coming. I am a RN and will help with the transistion. But how can I reassure staff about jobs when I don't know myself?

I am excited about the smaller housholds,the empowering of direct care staff,etc. But these are concepts our NA and licensed staff know nothing about.We have nurturing relationships and low staff turnover in the present atmosphere,but how do I reassure my staff (and Sisters) until more information is forthcoming?

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Thanks Mary (none / 0)

That's great news about your upcoming transition to households.  Are you familiar with the concept of learning circles?  I think bringing folks together to encourage the voicing of concerns and issues in an open and trusting forum is key.

There's a lot written about learning circles and other questions in Action Pact's "Ask Pact" section of their resource-rich website:

http://www.culturechangenow.com/askpact.html

I thought this "Getting Started Checklist" was particularly helpful:

_ Read the article from Culture Change Now Volume 1, page 5, entitled: The Phases of Culture Change.

_ Form a Steering Team to decide what issues need to be tackled first. The best Steering Team will include both formal and informal leaders. Formal leaders are your department heads and others in leadership positions. Informal leaders are those who influence others, even though they may not be in positions of authority.

_ Create a Vision

_ Work to accomplish High Involvement (participation from residents, their families, and staff in all departments, shifts and positions).

_ Develop permanent Care Teams that can grow into Neighborhoods.

_ Engage staff, families and residents in helping to realize residents' Daily Pleasures.

_ Broaden the Leadership Team from Department Heads to include informal leadership (see above).

_ Use a Team Meeting Model to conduct all meetings.

_ Create Study Teams (that will have Steering Team representation) to study innovations in various areas (perhaps dining, creating home, bathing, person-centered rather than behaviorally managed dementia care, etc).

_ Encourage each team to look at what they can do in the short term and what they will need to move toward more slowly. For example, implement a Bathing Team that would review "Bathing Without a Battle" by Joanne Rader and determine how all staff would receive the relevant training. Then, establish a bath team in each neighborhood to begin to fix up each individual bath room.

_ Read Learning Circle article: Power of the Circle by LaVrene Norton and begin to use Learning Circles before and after in-services, as team-builders, as ways to change the climate in the early stages of culture change.

_ Carefully examine the Values of the Pioneer Network and the Principles of the Eden Alternative. Ask yourself how they are similar and how they are different. Where do they overlap? How do we articulate our own values and principles?

_ Pull out your policy and procedure manuals and look through them. Hold each policy up to the light of the principles and values, and write in the margin beside them which ideas they reflect. Perhaps they reflect a person centered culture of care, perhaps they don't. Do they reflect management caring for staff as management would have staff care for elders? If so, great! If not, what can be changed? Create Common Ground and High Involvement as you work through this exercise.


by joe angelelli on Thu Sep 29, 2005 at 06:34:56 AM EST
The Journey begins! (4.00 / 1)

Joe,thank you for your insights.Since I last posted, I have been asked to create a "learning" series to present the concept of culture change. Our adminstrator gave me the "Getting Started"manual created by the Pioneer Network and I am in the process of reading that.What a great book! We will present to all employees general concepts and goals, and then form smaller groups for additional learning activities.It has been stressed that we want to "build" on the care already given and we want to move from task-oriented care to resident centered care.I feel the caregivers already provide resident centered care to a point-they just don't know that's what they are doing! Mary

by maryh on Tue Oct 25, 2005 at 06:20:11 AM EST
[ Parent ]
Hi Mary (4.00 / 1)

Congratulations to you and your colleagues for embarking on this wonderful journey! As I am reading your post, I can hear both the excitement and the trepidation in your comments. Our organization, the Institute for Caregiver Education, is located in Chambersburg, PA. Our work as of late has focused on helping organizations in their early adoption of the social model and of person-centered care.

In addition to Joe's comments (which were great) I would suggest that you go to our website www.caregivereducation.org and request our free Culture Change Toolkit. This kit, among other items, includes a Culture Change Indicator Survey. This tool was developed to help individuals identify which areas they should look at as good starting places.

In additon, if you would like to tour some homes that are doing great work around Culture Change in PA, I would suggest that you contact Jim Kinsey in our office in Chambersburg. His e-mail is jkinsey@caregivereducation.org.

Also, don't feel like you are alone. I am sure that you are aware of the PA Culture Change Coalition. If not, Jim can give you more info on that group as well. Plus, the PA QIO, Health Insights, is working closely with our group to help with the 8th Scope of Work in PA.

As far as your concerns about your staff and "rumors" I would suggest that you remain open and hopeful in your communication with staff. Whatever behavior you model will be reflected by them towards their colleagues and residents. If you are calm and open and supportive dring this change, they will be too.

Allison


by alantieri on Wed Oct 05, 2005 at 10:48:39 AM EST
Personal and Professional Journey - Feb. 2007 (none / 0)

As a Registered Dietitian, I am searching to expand my knowledge and expertise by networking with those who have transitioned to the household model of providing nutrition therapy.

The more I have read, the greater my passion for Cultural Change and my need to be proactive in advocating for change from the medical model of practice to the household model.  

My goal is to provide nutrition therapy in a facility offering a household model rather than the medical model.


by Marcy on Fri Feb 23, 2007 at 11:49:03 AM EST
[ Parent ]
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