The program consists of three segments:

Seeing through the eyes of elders: Providence Mount St. Vincent.
KCTS takes you inside the skilled nursing unit of a large elder care facility that, in the past decade, has made extensive changes to the culture of its organization. Discussion participants following this segment include Charlene Boyd, administrator of Providence Mt. St. Vincent; and Carter Catlett Williams, CSW, ACSW, social work consultant on aging.

Benefiting from teams adopting change: San Juan Rehabilitation and Care Center.
Visit a care team whose focus on resident-centered care has created a unique relationship among the staff. Center staff will provide discussion following this segment.

Striving for normalcy: Buchanan Place.
Buchanan Place is a small residential facility for elders with dementia. Pull up a chair in a real kitchen, in a house in a neighborhood and witness what some believe may extend to skilled nursing care. Administrator Nora Gibson of Elderhealth Northwest and Dr. Bill Thomas will provide insights.

Throughout the program hear comments from: Wendy Lustbader, social worker and author, LaVrene Norton, culture change pioneer, Barry Barkan, founder of the Regenerative model, and Dr. Bill Thomas.