CMS Headquarters has been an active part of the culture change movement right from the start. The CMS national culture change lead, Karen Schoeneman, will describe what CMS thinks of culture change, what CMS has been doing about culture change, and some exciting culture change projects in the planning stages.

Come hear what CMS has been telling the surveyors and QIOs about culture change and compliance with the regulations. Karen serves as co-lead of the nursing home survey process and lead for the quality of life regulations. She has trained over 5,000 surveyors as part of their BASIC training, has produced several CMS broadcasts, and has made numerous conference presentations on issues of compliance and culture change. She is not only a federal regulator but also worked as a social worker in long term care for 17 years. She is a founding member of the Pioneer Network and an Eden Associate.